At Irtevo, we want you to be happy with your purchase. If you need to return or exchange an eligible product, please review the guidelines below.

Return Period

Returns are accepted within 24 hours of delivery for orders placed outside sale periods.

Products purchased during Sale Events or Flash Sales may also be subject to additional return and exchange restrictions.

Return Conditions

To be eligible for a return:

• The product must be unused and unwashed.

• All original tags and labels must remain attached.

• The product must be returned in its original condition and packaging.

• Products that show signs of use, washing, damage, alteration, or wear may not be accepted.

Irtevo reserves the right to decline a return if the product does not meet these conditions, except where the product was received damaged or defective.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support Team as soon as possible.

To help us resolve the issue quickly, please provide clear photos and an unboxing video showing the condition of the package and product.

Our team will review the request and assist you with the appropriate resolution.

Return Charges & Refunds

Shipping Charges

Original shipping charges are non-refundable for both COD and prepaid orders.

Refund Method

Approved refunds will be issued as Irtevo Wallet/Credits to the customer's registered account or contact details, as applicable.

Wallet credits can be used towards future purchases on Irtevo.

Exchange Policy

Exchange Period

Eligible products can be exchanged within 24 hours of delivery for orders placed outside sale periods.

Price Difference

If the replacement product has a higher price, the customer will need to pay the applicable difference through a prepaid payment method.

If the replacement product has a lower price, the remaining amount will be issued as Irtevo Wallet/Credit for use on a future purchase.

Product Availability

Exchanges are subject to product and size availability.

If the requested replacement product is unavailable, the eligible product amount will be issued as Irtevo Wallet/Credit, which can be used to place a new order.

Order Cancellation

Orders can be cancelled only if they have not yet been dispatched from our warehouse.

Once an order has been dispatched, cancellation may no longer be possible.

Products purchased during Sale Events or Flash Sales may have additional cancellation, return, or exchange restrictions.

Each claim will be reviewed by our Customer Support Team based on the product's condition and the circumstances of the issue.

Need Help?

If you can't find the answer you're looking for, our Customer Support Team is here to help.

Contact Irtevo Customer Support

📞 Phone: +91 7985161336
📧 Email: support@irtevo.com

For common questions, please visit our FAQs page.

If you have a specific question regarding your order, return, exchange, refund, or product, please contact our Customer Support Team and we'll be happy to assist you.